During my tenure at a previous healthcare facility, I encountered a patient who was non-compliant with their medication regimen due to fear of side effects. I addressed this by first empathizing with the patient's concerns, then collaborating with the healthcare team to develop a tailored plan that included gradual dose increases and regular monitoring. This approach not only improved the patient's compliance but also enhanced their trust in the care provided.

I prioritize tasks based on the urgency and severity of patient needs, using a systematic approach. For instance, I immediately address life-threatening conditions, followed by acute issues, and then routine care. I also utilize a checklist and regularly update patient status to ensure no critical needs are overlooked. This method ensures efficient time management and maintains high-quality patient care.

Effective communication involves active listening, clear explanations, and empathy. I ensure to listen carefully to patient concerns, explain medical terms in layman's terms, and provide ample opportunities for questions. Additionally, I maintain a calm and reassuring demeanor, which helps in building trust and reducing anxiety. This approach fosters a collaborative environment, enhancing patient satisfaction and outcomes.

Conflicts are addressed through open communication and mutual respect. I approach disagreements by first understanding the other person's perspective, then seeking a common ground. If necessary, I escalate the issue to a supervisor while maintaining professionalism. This proactive approach helps in resolving conflicts efficiently and maintaining a harmonious team environment.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in documenting patient care, updating medical histories, and managing prescriptions. My skills include efficiently navigating through the systems to retrieve necessary information quickly, ensuring accurate and timely documentation. This proficiency enhances patient safety and streamlines care delivery.