In my previous role, I managed relationships with over 20 vendors, ensuring timely delivery and quality service. I regularly communicated with vendors to negotiate contracts, resolve disputes, and monitor performance metrics. By maintaining strong relationships, I was able to secure favorable terms and improve service levels, which contributed to a 15% reduction in operational costs over two years.

I ensure compliance by meticulously reviewing contract terms and setting up a tracking system for key deliverables and deadlines. Regular audits and performance reviews are conducted to ensure vendors meet their obligations. I also maintain open communication channels to address any issues promptly, ensuring that both parties adhere to the agreed terms and conditions.

I evaluate vendors based on a set of criteria including cost, quality, reliability, and reputation. I conduct thorough market research, request proposals, and perform due diligence by checking references and past performance. Additionally, I assess their financial stability and alignment with our company’s values and goals to ensure a long-term partnership.

I handle conflicts by first understanding the root cause through open and honest communication. I then work collaboratively with the vendor to find a mutually beneficial solution. If necessary, I refer back to the contract terms to guide the resolution process. My goal is always to maintain a positive relationship while ensuring our company’s interests are protected.

In one instance, a key vendor was consistently missing delivery deadlines. I scheduled a meeting to discuss the issues and implemented a performance improvement plan with clear milestones. By providing regular feedback and support, the vendor improved their on-time delivery rate from 70% to 95% within six months, significantly enhancing our operational efficiency.