During my previous role as a valet, I encountered a situation where a customer's car had a manual transmission, which I was not familiar with. I quickly assessed the situation, apologized to the customer for my lack of experience, and assured them I would find someone who could assist. I located a colleague who was proficient with manual cars and ensured the vehicle was parked safely. This experience taught me the importance of honesty and seeking help when needed.

I prioritize tasks based on the urgency and the customer's needs. Typically, I start with vehicles that need immediate attention, such as those with customers waiting. I then move on to vehicles that have been dropped off earlier. Using a systematic approach, like a ticketing system, helps me keep track of each vehicle's status and ensures efficient service delivery.

Ensuring vehicle safety is paramount. I always park vehicles in designated areas, away from potential hazards. I also perform a quick visual inspection of each car upon arrival to identify any existing damages and report them immediately. Additionally, I maintain a clean and well-lit parking area to deter any potential theft or vandalism.

In such a situation, I would remain calm and listen to the customer's concerns. I would then offer to review any CCTV footage if available and cooperate with the management to resolve the issue. If the damage occurred under my watch, I would take responsibility and work with the customer and management to find a fair solution.

Providing excellent customer service involves being attentive, courteous, and efficient. I greet each customer with a smile, offer to assist with their luggage, and ensure their vehicle is parked promptly and safely. I also maintain clear communication, informing customers of any delays or issues. By going the extra mile, such as remembering regular customers' preferences, I aim to create a positive and memorable experience.