In my previous role, I encountered a situation where a water main burst during a severe storm. I quickly mobilized a team, shut off the water supply, and coordinated with the maintenance crew to repair the break. We worked through the night to minimize water loss and ensure the community had access to water as soon as possible. This experience taught me the importance of teamwork and quick decision-making in crisis situations.

I prioritize tasks based on urgency and impact. For instance, if there's a power outage affecting a large area, I would address that first to restore essential services. Daily maintenance tasks are scheduled around these urgent issues. I also use checklists to ensure no critical task is overlooked, and I communicate with my team to delegate tasks efficiently.

I am well-versed in OSHA safety standards and industry-specific protocols. On a daily basis, I conduct safety briefings with my team, inspect equipment for safety, and enforce the use of personal protective equipment. I also participate in regular safety training sessions to stay updated on new regulations and best practices.

I prepare for different weather conditions by wearing appropriate clothing and gear. For extreme heat, I ensure I stay hydrated and take regular breaks in the shade. In cold weather, I wear layers to stay warm and protect my extremities. I also monitor my physical condition and that of my colleagues to prevent heatstroke or hypothermia.

My approach to customer service involves being empathetic, responsive, and informative. I listen to customers' concerns, provide clear explanations, and keep them updated on the progress of repairs or services. I also strive to be courteous and professional, ensuring that even in stressful situations, customers feel heard and valued.