In my previous role, we experienced a sudden network outage during a critical meeting. I quickly identified the issue as a misconfigured router. I isolated the problem, re-configured the router, and restored connectivity within 15 minutes. This experience taught me the importance of staying calm and methodical under pressure.

I prioritize tasks based on urgency and impact. I use tools like Trello or Asana to visualize and track deadlines. For example, if a project has a tight deadline and high stakeholder visibility, it moves to the top of my list. I also communicate with team members to ensure alignment and adjust priorities as needed.

I follow best practices such as encrypting sensitive data, using strong passwords, and regularly updating software. I also ensure that access to critical systems is restricted to authorized personnel only. Additionally, I conduct regular security audits and training sessions to keep the team informed about the latest threats and preventive measures.

I bridge the gap by translating technical jargon into understandable terms for non-technical stakeholders. For example, when explaining a software update, I use analogies and simple language to ensure everyone understands the benefits and implications. This approach fosters better collaboration and ensures everyone is on the same page.

In my previous role, I managed a database of all IT assets, including hardware and software licenses. I ensured that all assets were properly tracked, maintained, and disposed of according to company policy. This involved regular audits, updating inventory records, and coordinating with vendors for repairs and replacements.