I have over three years of experience as a switchboard operator, managing incoming calls, transferring them to appropriate departments, and ensuring smooth communication flow. I am proficient in using various switchboard systems, including Avaya and Cisco, and have a strong understanding of call routing protocols.

I maintain a calm demeanor and prioritize calls based on urgency. I use efficient multitasking techniques to manage multiple calls simultaneously, ensuring that no caller feels neglected. Regular breaks and proper time management help me stay focused and effective even during peak hours.

I familiarize myself with the organizational structure and departmental functions to quickly identify the correct recipient for each call. I also maintain an updated directory and use clear, concise communication to confirm the caller's needs before routing, minimizing errors and ensuring efficient call handling.

I remain patient and empathetic, listening carefully to their concerns. I use positive language and assure them that their issue will be addressed promptly. Redirecting them to the appropriate department or providing immediate assistance, if possible, helps to de-escalate the situation and ensure customer satisfaction.

I ensure all calls are logged accurately, including the date, time, caller details, and the action taken. I use standardized templates to maintain consistency and ease of access. Regular audits and updates help me keep the records current and accessible for future reference or compliance purposes.