In my previous role, a customer was unhappy with their massage service. I listened carefully to their concerns, acknowledged their feelings, and offered them a complimentary follow-up session with a different therapist. I also made sure to communicate their feedback to the therapist to improve future services. This approach helped to turn the customer's experience around and maintain a positive relationship.

I prioritize tasks based on urgency and impact on the customer experience. For example, I ensure that cleaning and sanitizing areas are done first to maintain hygiene standards. Next, I focus on assisting therapists with their needs, such as preparing rooms and equipment. Finally, I handle administrative tasks like booking appointments and managing inventory. This approach ensures that both customer satisfaction and operational efficiency are maintained.

I follow strict cleaning protocols, including disinfecting all surfaces, tools, and linens after each use. I also ensure that all staff members are trained in proper hygiene practices and that they follow them consistently. Regular checks are conducted to ensure compliance with health and safety regulations. Additionally, I maintain an inventory of cleaning supplies and ensure they are always fully stocked.

I handle multitasking by creating a mental checklist of tasks and prioritizing them based on urgency. I also delegate tasks when possible to ensure that everything gets done efficiently. For example, while preparing a treatment room, I might also be answering phone calls and greeting clients. I stay organized by keeping a schedule and using tools like a notepad to jot down quick reminders.

In my previous spa role, I was responsible for greeting clients, checking them in and out, and ensuring they had a pleasant experience from start to finish. I always made sure to address any concerns they had promptly and professionally. I also provided recommendations for treatments based on their needs and preferences. My goal was to make every client feel valued and relaxed during their visit.