During my previous role, I encountered a situation where a client was resistant to engage in therapy due to past trauma. I handled this by first ensuring the client felt heard and understood. I then collaborated with the social worker to develop a tailored approach that respected the client's pace and comfort level. This included using alternative communication methods and scheduling more frequent but shorter sessions. Over time, the client became more comfortable and started actively participating in their treatment plan.

I prioritize tasks based on urgency and the impact on the client's well-being. I maintain a detailed schedule and checklist to ensure no critical tasks are overlooked. For instance, if a client is at risk of homelessness, addressing housing issues would take precedence over less urgent matters. Regular communication with the social worker and other team members helps in aligning priorities and ensuring efficient use of resources.

Maintaining confidentiality is paramount in my approach. I adhere strictly to the policies set by the organization and the code of ethics of the social work profession. This includes using secure methods for storing and sharing sensitive information and only discussing client matters in appropriate settings. I also regularly update my knowledge on privacy laws and ethical guidelines to ensure compliance and protect client rights.

Supporting clients with mental health issues involves a compassionate and patient approach. I ensure they feel supported and understood by actively listening and validating their feelings. I also assist in coordinating with mental health professionals and help clients understand and follow their treatment plans. Encouraging open communication and providing resources for additional support are key aspects of my support strategy.

In my previous roles, I have been responsible for maintaining detailed and accurate records of client interactions and progress. I use standardized forms and templates to ensure consistency and completeness. I also ensure that all documentation is done promptly to reflect the most current information and to facilitate continuity of care. My approach to record-keeping is meticulous and aligned with legal and organizational requirements.