I have over three years of experience in medical billing and coding, having worked in both hospital and private clinic settings. I am proficient in using various billing software such as Epic and Cerner, and I stay updated with the latest coding regulations and guidelines. My experience includes handling claims submissions, resolving billing issues, and ensuring compliance with insurance requirements.

When dealing with disputes or discrepancies, I first thoroughly review the account details and the claims submitted. I then communicate directly with the insurance companies to clarify any misunderstandings and negotiate on behalf of the patient. I aim to resolve issues efficiently while maintaining a high level of customer service, ensuring that the patient understands the process and feels supported.

To manage a high volume of patient accounts, I prioritize tasks based on urgency and deadlines. I utilize efficient tracking systems to monitor account statuses and follow-ups. Additionally, I maintain open communication with the billing team to ensure smooth coordination and quick resolution of any issues. This approach helps me maintain accuracy and efficiency in handling multiple accounts simultaneously.

Ensuring accuracy in patient billing involves meticulous attention to detail and regular verification of information. I double-check all data entries, verify insurance coverage, and confirm the correct application of billing codes. I also stay updated with any changes in billing policies and procedures. Regular audits and feedback loops are integral to maintaining high accuracy standards.

In a previous role, I encountered a situation where a patient's insurance denied a significant portion of their bill due to a coding error. I worked closely with the coding department to correct the error and resubmitted the claim. I also provided the patient with detailed explanations and support throughout the process, ensuring they understood the situation and felt confident in our resolution efforts.