In my previous role as a Manager Physician Practice, I implemented a new EHR system that streamlined patient records and reduced administrative workload by 20%. I also introduced a weekly team meeting to address operational issues promptly, resulting in a 15% increase in patient satisfaction scores. My focus on process optimization and staff training has consistently improved our practice's efficiency and patient care.

I believe in addressing conflicts promptly and fairly. I start by listening to all parties involved to understand the root cause. Then, I facilitate a constructive dialogue to find common ground and solutions. For example, if a physician and nurse have differing opinions on patient care, I ensure they align on protocols and provide additional training if needed. My goal is to maintain a collaborative and respectful work environment.

I focus on key performance indicators such as patient satisfaction scores, appointment wait times, and revenue growth. To ensure these metrics are met, I regularly review data and set achievable targets. For instance, if patient satisfaction is low, I implement feedback surveys and adjust our services accordingly. Continuous monitoring and proactive adjustments are crucial to maintaining high standards.

I regularly attend industry conferences, webinars, and training sessions to stay informed about new regulations. I also collaborate with our compliance officer to ensure all policies are up-to-date and communicated effectively to the staff. For example, when the HIPAA regulations were updated, I organized a series of workshops to educate our team and implemented new security measures to protect patient data.

When we transitioned to a new billing system, it was a significant change that required extensive training and support. I organized a phased rollout, starting with a pilot group to identify and address any issues early. I also provided ongoing training sessions and one-on-one support to ensure a smooth transition. This approach minimized disruptions and ensured that the new system was fully adopted within three months.