I have over five years of experience handling general liability claims, including slip-and-fall incidents, property damage, and personal injury cases. My role involved investigating claims, evaluating liability, negotiating settlements, and ensuring compliance with company policies and legal regulations. I am proficient in using claims management software and have a strong understanding of insurance laws. My ability to analyze complex situations and communicate effectively with all parties involved has consistently resulted in fair and timely resolutions.

I prioritize claims based on urgency, complexity, and potential impact. I use a combination of time management techniques and claims management software to track deadlines and progress. For each claim, I create a detailed action plan and set milestones. Regular follow-ups and clear communication with all stakeholders help me stay on top of multiple cases. By staying organized and proactive, I ensure that all claims are handled efficiently and within the required timeframes.

When investigating a general liability claim, I start by gathering all relevant information, including incident reports, witness statements, and any available evidence such as photos or videos. I then review the policy details to understand coverage limits and exclusions. Next, I assess liability by analyzing the facts and applying relevant laws and regulations. If necessary, I consult with experts or conduct site inspections. Throughout the process, I maintain clear documentation and communicate regularly with all parties to ensure transparency and accuracy.

When dealing with difficult or uncooperative claimants, I remain calm and professional, focusing on active listening and empathy. I aim to understand their concerns and address them clearly and respectfully. If necessary, I involve a supervisor or legal counsel to ensure the situation is handled appropriately. By maintaining open communication and demonstrating a commitment to fair resolution, I often succeed in de-escalating tensions and reaching a mutually acceptable outcome.

One challenging claim involved a slip-and-fall incident with conflicting witness statements and limited evidence. I conducted a thorough investigation, including a site inspection and interviews with all parties. I also consulted with a medical expert to assess the claimant's injuries. By meticulously analyzing the facts and applying relevant legal principles, I determined that the claimant was partially at fault. I negotiated a fair settlement that reflected this assessment, ensuring compliance with company policies and legal standards. The resolution was accepted by all parties, and the claim was closed without further dispute.