In a previous role, I encountered a patient who was upset about a billing discrepancy. I remained calm and listened to their concerns, then explained the billing process and offered to escalate the issue to a supervisor if needed. By showing empathy and providing clear information, I was able to de-escalate the situation and ensure the patient felt heard and understood.

I prioritize tasks based on urgency and importance. For example, I would first address any patient inquiries or issues that require immediate attention, then move on to processing payments or updating patient records. I also use a to-do list to keep track of tasks and ensure nothing is overlooked.

I have experience using various medical billing software such as Epic and Cerner. I am proficient in verifying patient insurance eligibility and benefits, ensuring that all necessary information is accurate before submitting claims. This experience has helped me streamline the billing process and reduce errors.

I double-check all financial transactions for accuracy, including payments, refunds, and insurance claims. I also maintain detailed records and follow up on any discrepancies immediately. By being meticulous and thorough, I ensure that patient accounts are accurate and up-to-date.

If a patient is unable to pay their bill, I would first discuss their financial situation to understand their constraints. I would then offer payment plan options or refer them to financial assistance programs that may be available. My goal is to find a solution that is manageable for the patient while ensuring the practice receives appropriate compensation.