I have over five years of experience handling commercial auto claims, where I managed a high volume of cases involving commercial vehicles. My responsibilities included investigating claims, assessing damages, negotiating settlements, and ensuring compliance with company policies and state regulations. I am proficient in using claims management software and have a strong understanding of liability determination and coverage interpretation. My ability to communicate effectively with policyholders, repair shops, and legal representatives has consistently resulted in timely and fair resolutions.

I prioritize my workload by assessing the urgency and complexity of each claim. I use a combination of time management techniques and claims management software to track deadlines and progress. I focus on high-priority cases first, such as those involving significant damages or legal implications, while ensuring that all claims receive timely attention. Regular communication with stakeholders helps me stay organized and address any issues promptly. This approach allows me to maintain efficiency and accuracy, even when handling a large number of claims.

To investigate a commercial auto claim, I start by gathering all relevant information, including police reports, witness statements, and photos of the accident scene. I review the policy details to understand coverage limits and exclusions. I then assess vehicle damage, consult with repair shops, and evaluate medical reports if injuries are involved. I also verify the driver’s credentials and compliance with company policies. By cross-referencing all data and maintaining open communication with involved parties, I ensure a comprehensive and accurate investigation.

When disputes arise, I listen carefully to the policyholder’s concerns and provide a clear explanation of the settlement decision, referencing policy terms and investigation findings. I aim to maintain a professional and empathetic tone to build trust. If the disagreement persists, I explore alternative solutions, such as mediation or re-evaluating specific aspects of the claim. My goal is to resolve disputes amicably while adhering to company guidelines and ensuring fairness for all parties involved.

I stay informed by regularly attending industry seminars, webinars, and training sessions. I also subscribe to relevant publications and follow updates from regulatory bodies and professional organizations. Networking with peers and participating in online forums helps me exchange knowledge and stay current on best practices. This proactive approach ensures that I remain compliant with evolving regulations and can apply the latest standards to my work as a claims adjuster.