I have worked in the hospitality industry for over two years, primarily in catering roles. My experience includes setting up and breaking down event spaces, assisting with food preparation, and ensuring guest satisfaction. I am skilled in managing high-pressure environments, maintaining cleanliness, and adhering to health and safety standards. I also have experience working with diverse teams to deliver seamless service during events, which has honed my communication and organizational skills.

I thrive in fast-paced environments by staying organized and prioritizing tasks effectively. During large events, I focus on clear communication with my team and anticipate needs before they arise. I remain calm under pressure, ensuring that all tasks are completed efficiently without compromising quality. My ability to multitask and adapt quickly allows me to contribute to the smooth operation of events, even during peak times.

During a wedding reception, a guest was unhappy with their meal. I listened attentively to their concerns, apologized sincerely, and immediately informed the kitchen staff to prepare a replacement. I also offered a complimentary dessert to ensure their satisfaction. By remaining calm, empathetic, and solution-focused, I turned a negative experience into a positive one, and the guest appreciated the prompt resolution.

I strictly adhere to food safety and hygiene protocols, such as proper handwashing, wearing gloves, and maintaining clean workspaces. I ensure all food is stored at the correct temperatures and follow FIFO (First In, First Out) principles to prevent spoilage. I also stay updated on health regulations and conduct regular checks to ensure compliance. My attention to detail helps maintain a safe and hygienic environment for both staff and guests.

I prioritize clear communication, attentiveness, and a positive attitude to deliver excellent customer service. I actively listen to guests' needs, respond promptly to requests, and anticipate potential issues before they arise. I also ensure that the event space is clean, organized, and welcoming. By working collaboratively with my team and maintaining a professional demeanor, I contribute to creating a memorable experience for all attendees.