In my previous role, I encountered a customer who was dissatisfied with their meal. I remained calm and listened to their concerns, then promptly offered to replace the dish or provide a discount. I explained that their satisfaction was our top priority and ensured they left happy. This experience taught me the importance of active listening and swift, considerate action to resolve issues.

During peak hours, I prioritize tasks based on urgency and impact on customer experience. I start by ensuring all orders are taken accurately and efficiently, then move on to refilling drinks and clearing tables. I also keep an eye on the kitchen to anticipate order readiness and manage customer expectations. This approach helps maintain a smooth flow of service and keeps customers satisfied.

I find that offering suggestions based on popular items or customer preferences is effective. For example, if a customer orders a salad, I might suggest adding grilled chicken for extra protein. I also highlight special promotions or seasonal dishes. Importantly, I always present these options in a non-pushy manner, ensuring the customer feels comfortable and valued in their choices.

When receiving negative feedback, I first listen attentively to understand the customer's perspective. I then apologize for any inconvenience and ask clarifying questions to address the issue directly. If possible, I offer a solution or compensation to rectify the situation. This approach shows empathy and a commitment to improving service, which can turn a negative experience into a positive one.

In my previous roles, I was trained in and consistently followed strict food safety protocols, including proper handwashing, using gloves, and maintaining clean workstations. I understand the importance of storing food at correct temperatures and preventing cross-contamination. These practices not only ensure customer safety but also uphold the restaurant's reputation for quality and hygiene.