In my previous role, I encountered a situation where a patient was non-compliant with their treatment plan due to fear and lack of understanding. I addressed this by spending extra time explaining the benefits of the treatment, using simple language and visual aids. I also involved the patient's family to support and encourage adherence. This approach not only improved the patient's compliance but also enhanced their overall satisfaction and trust in the care process.

I prioritize tasks based on the urgency and severity of the patients' conditions, ensuring that critical cases are addressed immediately. I also use a task management tool to organize and track daily activities, which helps in efficient time management. Regular communication with the healthcare team ensures that we are all aligned and can assist each other as needed, maintaining a high standard of patient care.

Effective communication involves active listening, clear and concise explanations, and empathy. I ensure that all instructions and information are relayed in a way that is understandable to the patient. I also encourage open dialogue and feedback from both patients and healthcare providers to address any concerns promptly. Regular team meetings and updates help in maintaining a cohesive communication flow.

Conflicts are addressed through open and respectful dialogue, focusing on the issue rather than personal attacks. I encourage all parties to express their views and concerns, and we work together to find a mutually acceptable solution. Emphasizing the common goal of providing excellent patient care helps in resolving conflicts constructively and maintaining team harmony.

I have extensive experience with various EHR systems, which has equipped me with skills to efficiently manage patient data, track treatment progress, and ensure data accuracy. I understand the importance of maintaining confidentiality and adhering to HIPAA regulations. My proficiency in EHR systems enhances my ability to coordinate care effectively and support the healthcare team in delivering high-quality patient care.