Throughout my career as an RN Care Manager, I have successfully coordinated care for numerous patients with complex health conditions. This involved developing comprehensive care plans, liaising with multidisciplinary teams, and ensuring seamless transitions between care settings. My approach focuses on patient-centered care, addressing both medical and psychosocial needs, and utilizing evidence-based practices to optimize outcomes. I have also implemented strategies to improve care coordination and reduce hospital readmissions, demonstrating my commitment to quality patient care.

In my current role, I prioritize tasks based on urgency and impact on patient care. I use tools like daily to-do lists and prioritize tasks that directly affect patient outcomes. I also leverage technology, such as electronic health records and scheduling software, to streamline workflows and ensure timely follow-ups. Effective communication with the care team helps in delegating tasks appropriately and maintaining focus on high-priority issues. This systematic approach ensures that I can manage my time effectively while delivering high-quality care.

Engaging patients and their families is crucial for successful care planning. I start by establishing a rapport and ensuring they understand their role in the care process. I use clear, accessible language to explain medical terms and involve them in decision-making by discussing treatment options and their implications. Regular updates and open communication channels help in keeping them informed and involved. Additionally, I provide educational materials and support resources to empower them with knowledge and enhance their engagement in the care plan.

Conflict resolution within the care team is essential for maintaining a collaborative environment. I approach disagreements by first understanding each party's perspective and concerns. I facilitate open and respectful communication, encouraging team members to express their views constructively. By focusing on the common goal of patient care, I help align differing opinions towards a consensus. I also emphasize the importance of professional respect and collaboration, ensuring that conflicts are resolved in a manner that promotes team cohesion and patient safety.

In my previous role, I identified a high rate of readmissions among elderly patients with chronic conditions. To address this, I developed a comprehensive care transition program that included follow-up appointments, medication reconciliation, and home visits. By closely monitoring patients post-discharge and providing timely interventions, we significantly reduced readmission rates. This initiative not only improved patient outcomes but also enhanced patient satisfaction and reduced healthcare costs. It exemplifies my ability to analyze data, implement targeted interventions, and achieve measurable improvements in patient care.