In my previous role, I was responsible for processing over 500 invoices per week. To ensure accuracy, I implemented a double-check system where I reviewed each invoice twice before submission. Additionally, I utilized Excel macros to automate repetitive tasks, reducing human error. This approach not only improved accuracy but also increased my efficiency, allowing me to manage the high volume effectively.

I prioritize tasks by assessing their urgency and importance. I create a daily to-do list and rank items based on deadlines and potential impact. For example, if a project has a tight deadline and is critical to revenue, I would prioritize it over less urgent tasks. I also communicate with my supervisor to ensure alignment on priorities and adjust my schedule as needed.

In a previous position, a customer disputed an invoice due to a discrepancy in the billed amount. I first listened to the customer's concerns and then reviewed the invoice and related documentation. I discovered an error in the billing system and corrected it promptly. I then communicated the resolution to the customer, providing a detailed explanation and apology. This experience taught me the importance of thoroughness and clear communication in resolving billing issues.

I stay updated by regularly reading industry publications, attending webinars, and participating in professional associations. For example, I am a member of the American Association of Revenue Professionals and regularly attend their seminars. Additionally, I follow key industry blogs and subscribe to regulatory updates to ensure I am aware of any changes that could impact our revenue services.

When a client is late in making a payment, I would first review the payment terms and any existing communication with the client. I would then send a polite reminder email, highlighting the overdue amount and the due date. If the payment remains outstanding, I would follow up with a phone call to understand any potential issues and offer assistance. If necessary, I would escalate the matter to my supervisor for further action, ensuring that the client is aware of the consequences of continued non-payment.