I have over five years of experience in revenue cycle management, specializing in optimizing billing processes and improving cash flow. My role involved overseeing the entire revenue cycle, from patient registration to claims processing and payment reconciliation. I successfully implemented new software that reduced denials by 20% and increased overall revenue by 15%.

I believe in open communication and active listening to resolve conflicts. When conflicts arise, I facilitate discussions to understand each team member's perspective and find common ground. By setting clear expectations and providing support, I ensure that team members feel heard and valued, which helps in maintaining a positive and productive work environment.

To improve billing accuracy, I would focus on regular training and updates for the team on the latest billing codes and regulations. Implementing a robust audit process to review and correct errors before claims are submitted can also significantly enhance accuracy. Additionally, leveraging technology such as automated billing software can minimize human errors and streamline the process.

Ensuring compliance involves staying updated with the latest healthcare regulations and training the team accordingly. I establish regular audits and reviews of billing practices to identify and address any non-compliant activities. By fostering a culture of compliance and accountability, I ensure that all team members understand the importance of adhering to regulatory standards.

In a previous role, I faced a significant issue with delayed payments due to incorrect patient insurance information. I led a project to overhaul our patient intake process, introducing a verification step that ensured accurate insurance details before billing. This initiative reduced payment delays by 30% and improved overall cash flow.