I have over five years of experience in revenue cycle management, primarily in healthcare settings. My role has involved overseeing the entire revenue cycle, from patient registration to claims processing and payment. I've successfully implemented new billing systems and trained staff on best practices, which improved our collections rate by 15%.

I approach discrepancies methodically, starting with a thorough review of the claim or billing document. I then collaborate with the billing team and insurance providers to identify the root cause. Once identified, I implement corrective actions and ensure that similar issues are prevented in the future through better training or system adjustments.

To enhance cash flow, I focus on optimizing the billing process and reducing claim denials. This includes regular audits of the billing process, timely follow-ups with insurance companies, and educating patients on their financial responsibilities upfront. Additionally, I leverage technology to automate repetitive tasks and ensure accuracy in billing.

In high-pressure situations, I maintain clear communication and set realistic expectations. I encourage open dialogue within the team, ensuring everyone understands their roles and the importance of their contributions. Regular check-ins and feedback sessions help in managing stress and boosting morale, keeping the team focused and productive.

In my previous role, I led a project to streamline the pre-authorization process for medical procedures. By reorganizing the workflow and implementing a new tracking system, we reduced the average pre-authorization time by 30%. This not only improved patient satisfaction but also significantly enhanced our operational efficiency.