I have extensive experience with various medical billing software, including Epic and Cerner. I am proficient in navigating these systems to accurately input patient information, process claims, and track payments. My experience has equipped me with the skills to troubleshoot common issues and ensure that billing processes run smoothly.

When I encounter discrepancies in patient billing, I first review the relevant documentation to identify the source of the error. I then communicate with the patient or their insurance provider to resolve the issue. If necessary, I escalate the matter to a supervisor for further assistance. My goal is to ensure that all billing is accurate and that patients are not overcharged.

To maintain accuracy in revenue cycle management, I follow a meticulous process of double-checking all data entries and regularly updating my knowledge of billing codes and regulations. I also utilize audit trails and reporting tools to monitor the performance of billing processes and identify any potential errors before they become significant issues.

During a busy day, I prioritize tasks based on their urgency and impact on the revenue cycle. I start with tasks that require immediate attention, such as resolving billing discrepancies or processing high-priority claims. I also use a task management system to track my progress and ensure that nothing falls through the cracks.

In my previous role, I noticed that the process for handling rejected claims was inefficient, leading to delays in payment. I proposed a new workflow that included automated follow-ups and a centralized tracking system. This change reduced the time to resolve rejected claims by 20%, improving overall cash flow and reducing the workload on the billing team.