In my previous role, we transitioned from a paper-based system to an electronic health record (EHR) system. I led the change management process by first assessing the team's readiness, then providing comprehensive training sessions and creating a support network for troubleshooting. I also established regular check-ins to monitor progress and address any concerns promptly. This approach ensured a smooth transition and minimized disruption to patient care.

I prioritize tasks by assessing their urgency and impact on patient care and service delivery. I use tools like to-do lists and calendars to organize my day and set clear deadlines. I also delegate tasks to team members based on their strengths and availability. Regular team meetings help us align on priorities and ensure everyone is on the same page. This structured approach allows me to manage multiple responsibilities efficiently.

In a previous role, there was a conflict between two team members over a patient care issue. I addressed the situation by first listening to both sides to understand the root cause. I then facilitated a mediation session where they could express their concerns and find common ground. I emphasized the importance of teamwork and patient care, which helped them reach a resolution. This experience reinforced the value of open communication and empathy in conflict resolution.

I ensure high standards by implementing regular quality assurance checks and performance reviews. I also encourage continuous professional development through training programs and workshops. Additionally, I foster a culture of open feedback where team members can share best practices and areas for improvement. By setting clear expectations and providing the necessary resources, I ensure that our clinical and service delivery standards remain consistently high.

I motivate my team by recognizing and rewarding their achievements, both individually and collectively. I also provide opportunities for professional growth and encourage open communication. Regular one-on-one meetings help me understand their career goals and challenges, allowing me to offer tailored support. By fostering a positive work environment and showing genuine care for their well-being, I keep the team engaged and motivated to deliver their best.