In a previous role, I encountered a customer who was upset because their prescription was delayed. I listened carefully to their concerns, empathized with their frustration, and quickly checked the status of their order. I then provided them with a realistic timeline for when they could expect their medication, and offered a small discount as a gesture of goodwill. This approach helped to calm the customer and turned a potentially negative interaction into a positive one.

I prioritize tasks by assessing their urgency and importance. For example, if a customer is waiting for their prescription, that takes immediate priority. I also use tools like to-do lists and calendars to keep track of deadlines and ensure nothing slips through the cracks. By organizing my tasks in this way, I can efficiently manage my responsibilities and provide excellent service to all customers.

I have extensive experience with various pharmacy software systems, including EPIC, MediTech, and Rx30. I am proficient in managing patient profiles, processing prescriptions, and handling insurance claims. My familiarity with these systems allows me to work efficiently and accurately, ensuring that all transactions are completed smoothly and that patient information is secure.

Accuracy is paramount in this role, and I follow a strict double-check process. After filling a prescription, I review the order against the original prescription to ensure all details match, including the medication, dosage, and quantity. I also verify the patient's information and insurance coverage. This meticulous approach helps prevent errors and ensures that patients receive the correct medication.

I stay updated by regularly attending continuing education courses, webinars, and seminars offered by professional organizations. I also subscribe to industry newsletters and journals to keep abreast of the latest developments in medications and healthcare regulations. This ongoing education ensures that I can provide the most current and accurate information to our customers.