In my previous role, a customer was dissatisfied with a product they had purchased. I listened carefully to their concerns, empathized with their frustration, and offered a solution such as a refund or exchange. I also provided additional information about the product to ensure they felt confident in their decision. By maintaining a calm and professional demeanor, I was able to turn the situation around and leave the customer feeling satisfied.

I regularly read industry publications, attend trade shows, and follow reputable golf blogs and social media accounts to stay informed about the latest equipment and trends. Additionally, I engage with customers to understand their needs and preferences, which helps me stay current with what golfers are looking for. This proactive approach allows me to provide the best recommendations and advice to our customers.

I focus on understanding the customer's needs and preferences first. Once I have a clear idea of what they are looking for, I suggest complementary products that can enhance their experience. For example, if a customer is purchasing a new driver, I might recommend a specific golf ball or glove that pairs well with it. I also highlight the benefits of the products and how they can improve the customer's game, making the upsell more relevant and valuable.

I regularly review sales data to identify popular items and anticipate demand. I also conduct regular inventory checks to ensure we have sufficient stock levels. When items are running low, I promptly place orders to replenish stock. Additionally, I work closely with the manager to forecast seasonal trends and adjust inventory accordingly. This proactive approach helps us maintain a well-stocked pro shop and avoid stockouts.

I have extensive experience with various POS systems, including training on new systems as they are implemented. I am proficient in processing transactions, managing returns, and handling cash. Additionally, I have used CRM software to track customer interactions, preferences, and purchase history. This allows me to provide personalized service and targeted promotions, enhancing the overall customer experience.