I have over five years of experience in coordinating physician practices, where I managed daily operations, ensured compliance with healthcare regulations, and facilitated communication between physicians, staff, and patients. My role involved scheduling, budgeting, and implementing quality improvement initiatives to enhance patient care and operational efficiency.

I approach conflicts with a neutral and empathetic mindset, aiming to understand each party's perspective. I facilitate open communication and mediate discussions to find common ground and solutions that respect everyone's concerns. My goal is to maintain a harmonious work environment that promotes collaboration and patient care.

I focus on enhancing the patient experience by streamlining appointment scheduling, ensuring timely service, and providing clear communication. I also gather patient feedback through surveys and implement changes based on their suggestions. Additionally, I encourage staff training on customer service to ensure a welcoming and professional environment.

I stay updated with the latest healthcare regulations and standards through continuous education and professional networks. I conduct regular audits and training sessions for the staff to ensure compliance. I also work closely with legal advisors to address any regulatory issues promptly and effectively.

In my previous role, I led a project to integrate an electronic health records system, which improved documentation accuracy and accessibility. This initiative not only enhanced patient care but also streamlined administrative tasks, saving time and reducing errors. The successful implementation was recognized by both staff and management.