I have over five years of experience in hospice care, specializing in the admission process. I am adept at assessing patient needs, completing comprehensive evaluations, and ensuring all necessary documentation is in place. My role involves coordinating with families, physicians, and other healthcare providers to facilitate a smooth transition into hospice care. I prioritize clear communication and compassionate care to support patients and their loved ones during this critical time.

I approach each interaction with empathy and professionalism, recognizing the emotional toll this work can take. I ensure open lines of communication, actively listening to concerns and providing reassurance. My goal is to create a supportive environment where patients and families feel heard and cared for. I also engage in self-care practices and seek support from colleagues to maintain my own emotional well-being.

I employ a systematic approach to documentation, ensuring all information is captured accurately and promptly. I utilize electronic health records efficiently, adhering to established protocols and timelines. Regular audits of my documentation help me identify any gaps or areas for improvement. I also collaborate with the interdisciplinary team to verify information and maintain comprehensive patient records.

I prioritize tasks based on urgency and importance, using tools like to-do lists and calendars to stay organized. I delegate when appropriate and communicate clearly with my team to ensure smooth operations. Regular breaks and mindfulness exercises help me maintain focus and manage stress. I also reflect on my daily performance to continuously improve my time management skills.

In one instance, a patient's family was resistant to hospice care, causing tension during the admission process. I addressed their concerns by providing detailed information, involving the family in care planning, and arranging for a family meeting with the interdisciplinary team. Through open dialogue and compassionate listening, I was able to alleviate their fears and gain their trust, ultimately facilitating a smoother transition into hospice care.