I have over five years of experience managing a team of pharmacy technicians. My role involved overseeing daily operations, ensuring compliance with regulations, and providing training and development opportunities. I implemented a performance review system that improved team efficiency by 20%, and I regularly conducted one-on-one meetings to address individual concerns and foster a collaborative work environment.

In high-stress situations, I prioritize clear communication and delegation. I ensure that my team understands their roles and responsibilities, and I remain calm and composed to set a positive example. I also use problem-solving techniques to quickly address any issues, such as creating a checklist for common tasks to streamline processes and reduce errors.

To ensure accuracy, I emphasize the importance of double-checking prescriptions and using barcode scanning technology. I also conduct regular training sessions on best practices and error prevention techniques. Additionally, I implemented a peer review system where technicians cross-check each other's work, which has significantly reduced dispensing errors.

I stay updated by regularly attending continuing education courses, participating in professional organizations, and reading industry publications. I also ensure that my team is informed by sharing relevant information during staff meetings and providing access to online resources. This proactive approach helps us maintain compliance and improve our service quality.

I once had to mediate a conflict between two technicians over a scheduling issue. I scheduled a private meeting with each party to understand their perspectives and then facilitated a discussion to find a mutually acceptable solution. By focusing on the common goal of providing excellent patient care, I was able to resolve the conflict and improve team cohesion.