During my previous role, a customer became irate due to a prescription delay. I remained calm, listened to their concerns, and explained the delay's cause. I then expedited the process and offered a small discount to alleviate their frustration. This approach helped de-escalate the situation and maintain customer satisfaction.

I double-check each prescription against the doctor's order, verify patient information, and cross-reference drug interactions using available databases. Additionally, I always ask the patient to confirm their identity before dispensing to ensure the correct medication reaches the right person.

I prioritize tasks, focusing on urgent prescriptions first and delegating when possible. Taking short breaks to refresh helps me maintain focus. I also communicate with my team to ensure we are all aware of the workload and can support each other during peak times.

I regularly attend webinars, participate in continuing education courses, and read industry publications. Additionally, I subscribe to regulatory updates from governing bodies to ensure compliance with the latest standards and practices in the field.

I would politely explain the contraindication to the customer, providing clear reasons based on their medical history and current medications. I would then suggest alternative treatments or consult with their healthcare provider for a suitable option, ensuring patient safety and informed decision-making.