I have extensive experience in scheduling and coordinating patient appointments, having worked in healthcare administration for over five years. I am proficient in using various scheduling software and have a strong understanding of prioritizing appointments based on urgency and patient needs. My approach ensures efficient use of time and resources, minimizing wait times and enhancing patient satisfaction.

Handling last-minute changes or cancellations requires a calm and organized approach. I prioritize communication with all involved parties, ensuring that patients, healthcare providers, and support staff are promptly informed. I also maintain a flexible schedule to accommodate these changes, utilizing waitlists and adjusting resources accordingly to maintain efficiency.

Ensuring accurate patient information involves a combination of thorough data entry practices and regular audits. I verify patient details at the time of scheduling and cross-check information with existing records. Additionally, I conduct periodic reviews of patient files to update any changes and ensure compliance with privacy regulations.

During busy shifts, I prioritize tasks based on urgency and impact. I start by addressing immediate patient needs and then move on to routine scheduling tasks. I also use tools like to-do lists and time-blocking to manage my workload efficiently. This approach helps me maintain a high level of service even during peak times.

In a previous role, I encountered a situation where a patient was dissatisfied with their appointment time. I listened to their concerns, empathized with their situation, and worked to find a mutually agreeable solution. By maintaining a calm and professional demeanor, I was able to resolve the issue to the patient's satisfaction and maintain a positive working relationship with my colleagues.