During my tenure as a PCA, I encountered a situation where a patient was experiencing severe anxiety due to a new medication. I remained calm and used therapeutic communication techniques to reassure the patient. I also collaborated with the nursing staff to adjust the medication dosage under the doctor's guidance. This approach not only helped in managing the patient's anxiety but also improved their overall comfort and trust in the care provided.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by addressing immediate health concerns and then move on to daily care activities. Using a checklist helps me ensure that I don't overlook any essential tasks. Additionally, I maintain open communication with the nursing team to coordinate care efficiently, which ensures that all patients receive timely and appropriate attention.

I strictly adhere to HIPAA regulations and ensure that all patient information is handled with the utmost confidentiality. I use secure methods for storing and sharing patient data and avoid discussing sensitive information in public areas. Educating myself on the latest privacy practices and being vigilant about the environment where I discuss patient matters are key strategies I employ to maintain privacy.

I approach non-compliance with empathy and understanding, recognizing that patients may have their reasons for resisting care. I engage in open dialogue to understand their concerns and tailor the care plan to better suit their preferences and comfort levels. Offering choices and involving the patient in decision-making can increase their compliance and satisfaction with the care provided.

I have extensive experience with various medical equipment such as blood pressure monitors, glucometers, and infusion pumps. I am also proficient in using electronic health records (EHR) systems to document patient care and track health metrics. My familiarity with these technologies enhances my ability to provide accurate and efficient care, ensuring that all documentation is up-to-date and compliant with healthcare standards.