I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in scheduling appointments, managing patient records, and ensuring data accuracy. My previous role involved daily interactions with EHRs to coordinate patient visits, which honed my skills in navigating these systems efficiently and effectively.

I prioritize clear communication and flexibility. When conflicts arise, I quickly assess the situation, consult with relevant parties, and find the best alternative that meets everyone's needs. For last-minute changes, I maintain a calm demeanor and adapt the schedule promptly, ensuring minimal disruption to the clinic's operations.

I focus on providing clear, timely information and being empathetic to patient needs. By actively listening to their concerns and preferences, I can tailor appointments to suit their schedules. Additionally, I follow up with patients to confirm appointments and address any questions, fostering a positive experience and high satisfaction levels.

I would prioritize tasks by urgency and importance, using tools like calendars and task lists to stay organized. I'd also leverage efficient communication channels, such as email or automated reminders, to streamline the process. By maintaining a calm and focused approach, I ensure that all requests are handled promptly and accurately.

In a previous role, I encountered a situation where a patient needed an urgent appointment but all slots were booked. I coordinated with the medical team to rearrange schedules, prioritizing the patient's needs. This required diplomatic communication and quick thinking, ultimately ensuring the patient received timely care without disrupting other appointments.