In my previous role at a busy clinic, I managed a daily influx of over 100 appointment requests. I streamlined the process by implementing a prioritization system based on urgency and patient needs. This allowed me to handle the volume efficiently while ensuring that critical cases were addressed promptly. I also utilized scheduling software to automate reminders, which reduced no-shows and improved overall efficiency.

I prioritize accuracy by double-checking all details before confirming appointments. This includes verifying patient information, doctor availability, and any special requirements. I also maintain clear communication with both patients and healthcare providers to ensure that all parties are on the same page. Additionally, I regularly update and cross-reference our scheduling system to prevent conflicts and errors.

I once had to reschedule a patient's appointment due to an emergency on the doctor's end. The patient was upset because they had taken time off work. I empathized with their situation and worked with the doctor to find an alternative slot within the same week. I also coordinated with the patient to ensure they were comfortable with the new time, which helped maintain their trust and satisfaction.

I handle last-minute changes by remaining flexible and responsive. I immediately update the scheduling system to reflect the change and communicate with affected parties. If there's a waiting list, I quickly offer the newly available slot to the next patient. I also ensure that any documentation is updated to reflect the change, maintaining accuracy and transparency in our records.

I manage stress by staying organized and prioritizing tasks based on urgency. I take short breaks to clear my mind and maintain focus. Effective communication is also key; I keep open lines with my team and supervisors to address any issues promptly. Additionally, I practice deep breathing exercises to stay calm and maintain a positive attitude, even in challenging situations.