During my previous role as a patient safety companion, I encountered a patient who became agitated and aggressive due to confusion. I maintained a calm demeanor, spoke in a soothing tone, and validated their feelings. I slowly approached them, ensuring I kept a safe distance, and offered assistance with their needs. By focusing on their comfort and safety, I was able to redirect their attention and calm them down without any physical altercation.

I prioritize tasks based on the immediate safety and well-being of each patient. I assess each patient's condition and potential risks, then allocate my time accordingly. For instance, if one patient is at a higher risk of falling, I ensure to frequently check on them while also monitoring other patients. I use a checklist to track tasks and communicate with the nursing staff to coordinate care efficiently.

I strictly adhere to HIPAA regulations and hospital policies regarding patient confidentiality. I ensure that all patient information is discussed only in private settings and avoid sharing details in public areas. I use secure methods for documentation and communication, and I educate patients about the importance of keeping their personal health information private. By maintaining these practices, I safeguard patient confidentiality effectively.

In such situations, I first try to understand the patient's concerns or reasons for refusal. I communicate clearly about the importance of safety protocols for their well-being and the safety of others. If the patient remains resistant, I escalate the issue to the nursing staff or a supervisor. I document the interaction and any steps taken, ensuring that patient safety is not compromised while respecting their autonomy.

In my previous role, I received specialized training in crisis intervention techniques. I have successfully applied these skills to manage patients experiencing emotional distress or behavioral issues. I use active listening, empathy, and validation to connect with the patient and understand their perspective. I also employ de-escalation techniques, such as maintaining a calm presence and using non-confrontational language, to help stabilize the situation and prevent further escalation.