In my previous role, I encountered a patient who was very anxious about their treatment. I maintained a calm and reassuring demeanor, listened to their concerns, and explained the procedure in detail using simple language. By validating their feelings and providing clear information, I was able to reduce their anxiety and ensure they felt comfortable before proceeding. This experience reinforced the importance of empathy and clear communication in patient care.

I prioritize tasks based on urgency and the impact on patient care. I start by addressing immediate needs such as emergencies or urgent requests. Then, I focus on tasks that can be completed quickly to free up time for more complex issues. I also use a checklist to ensure nothing critical is overlooked. This method helps me maintain efficiency and deliver high-quality care even during peak times.

I ensure accurate documentation by actively listening to patients, asking clarifying questions, and summarizing key points back to them. I also double-check all information entered into the system against the patient's medical record and any verbal communications. Using templates and checklists for common procedures helps standardize the process and reduce errors. Regularly reviewing my documentation for accuracy is another key practice.

I approach conflicts with a problem-solving mindset. I first try to understand the other person's perspective and feelings. Then, I calmly express my own viewpoint and seek common ground. If needed, I involve a supervisor or mediator to help resolve the issue. I believe in maintaining professionalism and focusing on the best outcome for patient care, which often helps diffuse tensions and find a workable solution.

I stay updated by regularly reviewing professional journals, attending webinars, and participating in continuing education courses. I also follow updates from regulatory bodies and professional associations. Additionally, I engage in discussions with colleagues and mentors to share insights and learn from their experiences. This proactive approach ensures I am well-informed and can apply the latest practices effectively in my role.