In a previous role, I encountered a patient who was very upset due to a long wait time. I listened to their concerns, acknowledged their frustration, and explained the reasons for the delay. I then offered them a beverage and kept them updated on when they could expect to be seen. By showing empathy and keeping them informed, I was able to calm the situation and maintain a positive patient experience.

I prioritize tasks by assessing their urgency and impact on patient care. I start with tasks that directly affect patient safety or well-being, followed by those that support the overall workflow. I also use tools like to-do lists and calendars to keep track of deadlines and ensure nothing is overlooked. This approach helps me manage my time effectively and maintain high standards of patient care.

I believe in active listening and clear, concise communication. When speaking with patients, I use simple language and check for understanding to avoid confusion. With the healthcare team, I ensure that I provide all necessary details and follow up on any questions or concerns. I also use written communication, such as emails or notes, to document important information and keep everyone informed.

I manage stress by taking short breaks to clear my mind and practice deep breathing exercises. I also focus on the positive impact of my work on patient care, which helps me stay motivated. Additionally, I maintain open communication with my colleagues and seek support when needed. By staying organized and prioritizing tasks, I can maintain a positive attitude even in high-pressure situations.

I would first gather all relevant patient information and ensure that it is accurately documented. Then, I would communicate with the necessary departments or providers to coordinate care, ensuring that everyone is on the same page. I would also follow up to confirm that the care plan is being implemented and address any issues promptly. By maintaining clear and consistent communication, I can help ensure seamless patient care across different areas.