In my previous role, I conducted detailed analyses of patient care workflows, identifying inefficiencies such as delayed discharge processes and inconsistent documentation practices. I utilized data analytics tools to track key performance indicators and collaborated with cross-functional teams to implement solutions, such as streamlined communication protocols and staff training programs. These initiatives resulted in a 15% reduction in patient wait times and improved overall care quality.

I stay updated on healthcare regulations like HIPAA and CMS guidelines, integrating compliance checks into operational workflows. For example, I implemented automated audit trails for patient records, ensuring data integrity and regulatory adherence. By balancing compliance with efficiency, I’ve successfully reduced audit discrepancies by 20% while maintaining streamlined operations.

I have experience with tools like Tableau for data visualization, Epic EHR for patient data management, and Lean Six Sigma methodologies for process improvement. For instance, I used Tableau to create dashboards tracking patient flow metrics, enabling real-time decision-making. These tools have been instrumental in identifying bottlenecks and driving operational improvements.

I address resistance by fostering open communication and involving staff in the change process. For example, during a recent EHR system upgrade, I conducted training sessions and gathered feedback to address concerns. By demonstrating the benefits of the changes and providing ongoing support, I gained buy-in and ensured a smooth transition.

I led a project to reduce patient discharge delays by analyzing workflow inefficiencies and implementing a standardized discharge checklist. This initiative reduced average discharge times by 25%, improving patient satisfaction scores and freeing up bed capacity. The success was achieved through collaboration with nursing, administrative, and clinical teams.