I have extensive experience with patient registration and scheduling systems, including Epic and Cerner. In my previous role, I managed patient appointments, verified insurance information, and ensured accurate data entry. I also trained new staff on system functionalities, improving efficiency by 20%. My familiarity with these systems allows me to handle high volumes of patient data while maintaining accuracy and compliance with healthcare regulations.

When dealing with upset patients, I remain calm, empathetic, and solution-focused. I actively listen to their concerns, validate their feelings, and explain processes clearly to alleviate confusion. For example, I once resolved a billing dispute by collaborating with the billing department and providing the patient with a detailed explanation. My approach ensures patient satisfaction while maintaining professionalism and adherence to organizational policies.

To ensure accuracy, I double-check all entered information against provided documents and use system prompts to flag inconsistencies. I also verify insurance details directly with providers when necessary. In my last role, I reduced data entry errors by 15% by implementing a peer-review process. Attention to detail and adherence to protocols are critical to maintaining patient trust and compliance with healthcare standards.

I prioritize tasks by assessing urgency and impact on patient care. For instance, I handle time-sensitive registrations first while delegating routine follow-ups to team members. I also use task management tools to track deadlines and ensure nothing is overlooked. In my previous role, this approach helped me manage a 30% increase in patient volume during peak seasons without compromising service quality.

I stay informed by attending webinars, subscribing to industry newsletters, and participating in training sessions offered by my employer. I also collaborate with colleagues to share updates and best practices. For example, I recently completed a course on HIPAA compliance, which enhanced my ability to safeguard patient information. Continuous learning ensures I remain compliant and provide accurate guidance to patients.