In my previous role, I managed a busy clinic where we experienced a surge in patient appointments due to a community health event. I efficiently organized the schedule by prioritizing urgent cases and using a color-coded system to track availability. This allowed me to handle over 50 appointments in a single day without any errors or delays, ensuring that all patients received timely care.

I maintain accuracy by double-checking each appointment against the patient's medical records and the provider's availability. I also use a digital calendar with reminders and alerts to prevent overlaps. Additionally, I follow up with patients via email or phone to confirm their appointments, reducing the likelihood of no-shows and ensuring that the schedule remains accurate.

I handle last-minute changes by staying calm and prioritizing the most urgent needs first. I quickly update the schedule and communicate the changes to all relevant parties, including the patient and the healthcare provider. If necessary, I also reach out to other patients to see if they can accommodate a rescheduled appointment, ensuring minimal disruption to the overall schedule.

I approach anxious or upset patients with empathy and patience, acknowledging their concerns and providing clear, concise information. I explain the scheduling process in detail, including any delays or changes, and offer reassurance. I also provide alternative options if needed, such as rescheduling or speaking with a supervisor. My goal is to make the patient feel heard and understood, which helps to alleviate their anxiety.

I stay organized by using a combination of digital tools and traditional methods. I prioritize tasks based on urgency and importance, and I use a to-do list to track progress. I also set specific time blocks for different tasks to avoid multitasking, which can lead to errors. Regular breaks and a clean, clutter-free workspace also help me maintain focus and efficiency throughout the day.