In my previous role, I coordinated a community cleanup program that attracted over 200 volunteers. The success was due to clear communication, well-defined roles, and regular feedback sessions. I ensured each volunteer felt valued and understood their impact, which boosted retention and participation rates.

I address conflicts by actively listening to all parties involved, identifying the root cause, and facilitating a resolution that respects everyone's perspective. For example, in a previous role, I mediated a dispute over project responsibilities by reassigning tasks based on individual strengths and interests, which resolved the conflict and improved team dynamics.

I focus on creating engaging opportunities that align with volunteers' interests and skills. I also maintain regular communication through newsletters and social events to keep them engaged. For instance, I implemented a mentorship program that paired new volunteers with experienced ones, which significantly improved retention rates.

I measure impact through both qualitative and quantitative methods, such as surveys, feedback forms, and tracking the number of hours contributed. For example, I conducted a post-event survey that revealed a 90% satisfaction rate among volunteers, indicating a positive impact on their experience and motivation to continue.

During the pandemic, I transitioned a face-to-face tutoring program to an online format within two weeks. I provided training on virtual tools and adjusted schedules to accommodate volunteers' new constraints. This adaptation not only maintained but also increased volunteer engagement by 30%.