A typical day involves coordinating patient schedules, ensuring all necessary pre-procedural preparations are completed, and communicating with healthcare providers to confirm procedural details. I also manage patient flow, address any last-minute changes, and ensure all equipment and supplies are ready for use. Additionally, I handle administrative tasks such as updating patient records and maintaining inventory levels.

When handling patient concerns or complaints, I first listen attentively to fully understand the issue. I then provide reassurance and explain the steps we are taking to resolve the matter. If necessary, I escalate the issue to the appropriate department or supervisor while keeping the patient informed of the progress. My goal is to ensure the patient feels heard and that their concerns are addressed promptly and effectively.

To manage a high volume of patients efficiently, I prioritize tasks based on urgency and importance. I use scheduling software to optimize patient flow and minimize wait times. I also maintain clear communication with the healthcare team to ensure everyone is on the same page. Regularly reviewing and adjusting the schedule helps in anticipating and addressing potential bottlenecks.

Ensuring patient safety involves thorough pre-procedural checks, including verifying patient identity, confirming allergies, and reviewing medical history. I also ensure all equipment is in proper working condition and that staff are trained in emergency protocols. During the procedure, I monitor the patient's condition and maintain a sterile environment. Post-procedure, I follow up to ensure the patient is recovering as expected.

In a previous role, there was a conflict between two team members over scheduling responsibilities. I facilitated a meeting where both parties could express their concerns and listened to each perspective. I then proposed a solution that balanced their workloads and responsibilities, ensuring fairness. By fostering open communication and finding a compromise, the conflict was resolved, and team morale improved.