In my previous role, a challenging situation arose when a prescription error was discovered just before dispensing. I immediately notified the pharmacist, reviewed the original prescription, and cross-checked all details. We contacted the prescribing doctor to confirm the correct dosage, corrected the error, and informed the patient about the delay. This experience reinforced the importance of meticulous attention to detail and clear communication with the healthcare team and patients.

Ensuring accuracy involves double-checking each prescription against the original order, verifying dosages, and confirming patient information. I also stay updated with the latest regulations and guidelines. Using barcode scanning technology helps reduce human error and ensures compliance with safety standards. Regular training sessions and audits further reinforce our adherence to regulatory requirements.

During high-volume periods, I prioritize tasks, focusing first on urgent prescriptions and then on routine orders. I maintain open communication with the pharmacy team to coordinate efforts and ensure smooth workflow. Taking short, regular breaks helps manage stress and maintain focus. Additionally, I use organizational tools like task lists and scheduling software to keep track of pending tasks and manage time effectively.

I approach such interactions with empathy and patience, listening carefully to their concerns. I explain the purpose of their medications, potential side effects, and answer any questions they have in a clear, understandable manner. Providing written instructions and offering to follow up if they have more questions helps reassure them. This approach not only calms the patient but also builds trust and ensures they are comfortable with their treatment plan.

I have extensive experience with various pharmacy management systems, including EPIC, MediTech, and Kroll. I am proficient in using these systems for prescription processing, inventory management, and patient profile updates. I also have experience with barcode scanning technology and electronic health records, which enhance accuracy and efficiency. Staying adaptable to new technologies is crucial, and I am always eager to learn and integrate new tools that improve pharmacy operations.