In my previous role at a bustling orthopedic clinic, I coordinated care for over 100 patients monthly, ensuring seamless communication between surgeons, physical therapists, and patients. I specialized in scheduling surgeries, follow-ups, and rehab sessions, while also educating patients on post-operative care. My hands-on experience with electronic health records and my ability to multitask under pressure significantly improved patient satisfaction and clinic efficiency.

I prioritize tasks based on urgency and patient needs, using a digital scheduling system to keep track of appointments, treatments, and follow-ups. Critical cases, such as post-surgical patients, are given top priority, while routine follow-ups are scheduled accordingly. I also allocate time for unexpected emergencies, ensuring all patients receive timely care without compromising the quality of service.

Once, a patient's family was upset over a delayed surgery date due to insurance issues. I listened empathetically to their concerns, explained the situation clearly, and worked tirelessly with the insurance company to expedite approval. By maintaining open communication and providing regular updates, I was able to alleviate their anxiety and secure an earlier surgery date, which greatly improved their trust in our care.

I utilize a combination of electronic health records for documentation and regular interdisciplinary meetings to discuss patient care plans. This ensures all team members are updated on patient progress and any changes in treatment. I also encourage open lines of communication through emails and quick check-ins, fostering a collaborative environment that benefits patient outcomes.

I regularly attend professional workshops and webinars focused on orthopedic care advancements. Subscribing to leading orthopedic journals and being an active member of professional networks also keeps me updated. This continuous learning enables me to integrate evidence-based practices into patient care, enhancing treatment efficacy and patient satisfaction.