In my previous role, I encountered a customer who was upset because their order was delayed. I listened to their concerns, apologized for the inconvenience, and offered a discount on their next purchase. I then contacted the kitchen to expedite their order and kept the customer updated on its progress. By maintaining a calm and empathetic demeanor, I was able to de-escalate the situation and turn a potentially negative experience into a positive one.

I prioritize tasks by first noting the urgency of each order. For example, I would prioritize orders that are ready to be picked up or delivered over those that are still being prepared. I also consider the customer's wait time and any special requests. By organizing my tasks in this manner, I ensure that all orders are handled efficiently and that customers receive their orders in a timely fashion.

To ensure accuracy, I always repeat the order back to the customer to confirm details. I also use a checklist to verify that all items and special instructions are noted correctly. Additionally, I double-check the order against the menu to ensure there are no discrepancies. These strategies help minimize errors and ensure customer satisfaction.

During peak hours, I stay focused by prioritizing tasks and maintaining a steady pace. I also take deep breaths to stay calm and avoid rushing. Communicating with my team helps me manage the workload effectively, as we can delegate tasks and support each other. By staying organized and keeping a positive attitude, I can handle high-stress situations without compromising the quality of service.

If a customer is dissatisfied with their order, I would first apologize for the inconvenience and listen to their concerns. I would then offer a solution, such as a replacement item or a refund, depending on the situation. If necessary, I would involve a manager to ensure the issue is resolved to the customer's satisfaction. My goal is to address the problem promptly and courteously to maintain a positive customer experience.