In my previous role, I managed over 50 vendor accounts, ensuring timely communication and resolving issues efficiently. I implemented a vendor feedback system that improved satisfaction rates by 20%. My approach focuses on building strong, collaborative relationships to ensure mutual success and smooth operations within the marketplace.

I use a combination of project management tools and prioritization frameworks like the Eisenhower Matrix to categorize tasks by urgency and importance. This method allows me to focus on high-impact activities while delegating or scheduling less critical tasks, ensuring all operations run smoothly without compromising quality or deadlines.

I would focus on data-driven strategies, such as analyzing customer behavior to tailor promotions and improve product visibility. Additionally, I would collaborate with vendors to create exclusive deals and leverage social media campaigns to drive traffic. Regularly updating content and optimizing the user experience would also be key to sustaining engagement and boosting sales.

I approach conflicts with a problem-solving mindset, ensuring all parties feel heard. I mediate by identifying the root cause, proposing fair solutions, and setting clear expectations to prevent future issues. My goal is to maintain positive relationships while upholding marketplace policies and ensuring a seamless experience for all stakeholders.

I track metrics like Gross Merchandise Value (GMV), conversion rates, customer retention, and vendor satisfaction. GMV indicates overall marketplace health, while conversion rates highlight user experience effectiveness. Customer retention reflects loyalty, and vendor satisfaction ensures long-term partnerships. These metrics provide a comprehensive view of performance and guide strategic decisions.