I have extensive experience in managing mini bars, having worked at a luxury hotel for two years. I am adept at accurately restocking items, checking expiration dates, and ensuring the mini bar is always well-presented. I also have experience in handling inventory and reporting any discrepancies to the management promptly.

I am always prepared to accommodate special guest requests. If a request is not part of the standard offerings, I promptly communicate with the front desk or the kitchen to see if the item can be sourced. I ensure that the guest is informed of the availability and any additional charges in a timely manner.

Ensuring the security and integrity of mini bar items is crucial. I regularly check the mini bar for any signs of tampering and use inventory management systems to track usage. I also ensure that the mini bar is locked when not in use and that only authorized personnel have access to it.

I am proficient in using hotel management software to track mini bar sales and manage inventory. I handle cash transactions carefully, ensuring all sales are recorded accurately and cash is secured. I also reconcile daily sales reports with physical inventory to maintain financial integrity.

Once, a guest complained about an incorrect charge on their mini bar. I immediately reviewed the CCTV footage and confirmed the guest had not used the item. I promptly corrected the billing error and personally apologized to the guest, ensuring they were satisfied with the resolution.