I have extensive experience with various medical record management systems, including Epic, Cerner, and Meditech. My role involved not only data entry and retrieval but also ensuring compliance with HIPAA regulations. I am adept at customizing reports and optimizing the use of these systems to enhance efficiency and accuracy in record-keeping.

Handling confidential patient information requires strict adherence to HIPAA guidelines. I ensure that all data is stored securely, access is restricted to authorized personnel only, and any disclosures are made only with proper consent. I regularly update my knowledge on privacy laws to maintain the highest standards of confidentiality.

Maintaining accuracy involves meticulous attention to detail and regular audits. I cross-reference records with other documents, verify information with healthcare providers, and implement double-checking protocols. Additionally, I stay updated with any changes in medical coding and documentation standards to ensure records are always accurate and compliant.

In such situations, I would first conduct a thorough search within the system and physical storage areas. If the record is still missing, I would initiate a request for a duplicate from the relevant department or provider. For incomplete records, I coordinate with healthcare staff to obtain the missing information promptly, ensuring the integrity of the patient's medical history.

In my previous role, I noticed a bottleneck in the record retrieval process. I proposed and implemented a new indexing system that reduced retrieval time by 30%. This involved reorganizing the filing system and training staff on the new procedures. The result was a smoother workflow and improved patient care as records were more readily available.