In my previous role, a provider was dissatisfied with the reimbursement process. I arranged a meeting to understand their concerns and discovered discrepancies in the documentation. I worked with the finance team to correct the errors and implemented a new process to prevent future issues. This not only resolved the conflict but also improved our relationship with the provider.

I conduct regular audits and provide training sessions to ensure providers are aware of the latest regulations. I also maintain a feedback loop where providers can report any compliance issues. By fostering an open communication channel, I can quickly address any non-compliance and provide support to bring them up to standard.

I prioritize regular communication and face-to-face meetings to build trust. I also gather feedback to understand their needs and challenges, and I work collaboratively to find solutions. By being responsive and proactive, I ensure that providers feel valued and supported, which strengthens our relationship.

I first identify the root cause of the underperformance through detailed discussions and data analysis. I then work with the provider to develop a performance improvement plan, offering resources and support. If there's no improvement, I escalate the issue to senior management for further action, ensuring that patient care is not compromised.

I regularly attend industry conferences, webinars, and training sessions. I also subscribe to relevant journals and newsletters to stay informed about the latest trends and regulatory changes. Additionally, I network with peers and participate in professional organizations to exchange knowledge and insights.