I have over five years of experience managing IT change control processes, ensuring that all changes are documented, reviewed, and approved before implementation. I have worked with cross-functional teams to assess the impact of changes, mitigate risks, and ensure compliance with organizational policies. My role involved maintaining a change management database, conducting post-implementation reviews, and continuously improving the change management framework to enhance efficiency and reduce downtime.

In high-pressure environments, I prioritize changes based on their urgency, impact, and alignment with business objectives. I use a structured approach, such as the MoSCoW method, to categorize changes into 'Must Have,' 'Should Have,' 'Could Have,' and 'Won’t Have.' I also collaborate with stakeholders to understand their needs and ensure that critical changes are addressed promptly while maintaining system stability and minimizing disruption to operations.

I have extensive experience with tools like ServiceNow, JIRA, and Remedy for managing IT changes. These platforms help streamline the change request process, track progress, and maintain an audit trail. I also use reporting features to generate insights on change performance and compliance. Additionally, I have integrated these tools with other IT service management systems to ensure seamless communication and coordination across teams.

I address resistance by fostering open communication and involving stakeholders early in the change process. I explain the benefits of the change, provide training if needed, and address concerns through one-on-one discussions or group workshops. By building trust and demonstrating the value of the change, I encourage buy-in and collaboration. I also monitor feedback post-implementation to make adjustments and ensure the change is successfully adopted.

Once, I managed a critical system upgrade that required downtime during peak business hours. I collaborated with stakeholders to identify a suitable maintenance window, communicated the plan clearly, and ensured all teams were prepared. I also implemented a rollback plan in case of issues. The upgrade was successful, with minimal disruption, and I conducted a post-implementation review to document lessons learned and improve future processes.