In my previous role, I led a project to implement a new CRM system. I facilitated numerous workshops with both IT and business stakeholders to align on requirements and expectations. By using a collaborative approach, I ensured that the technical solutions met business needs, which significantly improved customer engagement and sales processes. This experience honed my ability to translate technical jargon into actionable business insights, fostering a cohesive working relationship between the two teams.

I prioritize tasks based on their impact and urgency, often using tools like Trello or Asana to manage my workload. I assess each project's scope and deadlines, and then allocate resources accordingly. For instance, if a project has a tight deadline and high business impact, it takes precedence. Regular communication with stakeholders helps me stay aligned with their priorities and adjust my focus as needed.

I employ a combination of methods including interviews, surveys, and workshops to gather requirements. I ensure that the questions are open-ended to encourage detailed responses. Once collected, I use tools like Mind Maps and SWOT analysis to organize and analyze the data. This structured approach helps in identifying key requirements and potential gaps, ensuring that the final solution is robust and aligned with business objectives.

I start by thoroughly understanding the company's strategic goals through discussions with senior management and reviewing strategic documents. I then align my recommendations by ensuring they address these goals directly. For example, if the goal is to increase market share, my recommendations might focus on enhancing customer experience through IT solutions. This alignment ensures that my work contributes effectively to the company's broader objectives.

During a project to upgrade our ERP system, business needs shifted midway due to market changes. I quickly adapted by re-evaluating the requirements and prioritizing features that would provide immediate business value. This flexibility allowed us to focus on critical functionalities first, ensuring the project remained relevant and beneficial despite the changes.