In my previous role, I worked extensively with managed care systems, ensuring that patients received timely and appropriate care. I collaborated with healthcare providers to optimize treatment plans, reduce readmissions, and improve overall patient satisfaction. By analyzing data and identifying trends, I was able to implement strategies that led to a 15% reduction in hospital readmissions within six months.

I approach conflicts by first understanding the perspectives of both the patient and the healthcare provider. I then facilitate open communication to find a mutually agreeable solution. For example, if a patient is dissatisfied with a treatment plan, I work with the provider to explore alternative options that align with the patient's preferences and medical needs.

I stay updated on the latest managed care regulations and guidelines by attending industry conferences and participating in continuing education courses. I also conduct regular audits of our processes to ensure compliance and provide training to staff on any new requirements. This proactive approach helps us avoid penalties and maintain high standards of care.

I prioritize tasks by assessing their urgency and impact on patient care. I use tools like task management software and calendars to keep track of deadlines and appointments. Additionally, I regularly review my workload to ensure I am not overcommitting and adjust priorities as needed. This approach helps me maintain efficiency and deliver high-quality care.

In one instance, I had to navigate a complex case involving a patient with multiple chronic conditions. I coordinated with specialists, reviewed treatment options, and ensured all care plans were aligned with the patient's goals. By maintaining clear communication and advocating for the patient, we were able to stabilize their condition and improve their quality of life.